Privacy Policy


Your privacy is important to us.  This privacy statement explains how Mountain Life Hub (ABN 85 157 816 486) (“us” “we” “our”) treats your personal information.  The term “personal information” means any information that is identifiable to you as an individual. 

The type of information we collect 

The type of information that we collect depends upon the purpose that you are engaging with us.  We collect personal information such as: 

  • Name 
  • Address 
  • Email address 
  • Telephone number 
  • Information you provide within your inquiry  

How we collect personal information 

We collect personal information directly from you when you visit our site (the Site).  We collect personal information in a number of ways, including when you visit our website, include your property in our directory, submit a booking request, book a property or when you contact us by phone or email.  

You may choose to register an account with us.  Property owners will provide the information and photographs to display on our Site, so this information is public with the property owners consent.  We assume that the property owner has obtained the relevant consent from any relevant third parties.   

How we use your information 

We will use your information first and foremost to provide our services to you.  If you register an account with us we will keep your personal information to facilitate a streamlined process for you when you revisit the Site.  We will also use your information to address your queries and provide you with our email updates.  You are able to unsubscribe from our emails at any time.  

We may use aggregated information about visitors to our website for analytical purposes to assist us with our business and marketing.  The information will not be used in a personally identifiable manner. 

Discussions between guests and property owners are between you, however we retain administrative access to those messages.  

Disclosing your information 

We do not sell your information to third parties.   Our server is based in Australia so we do not transfer any information overseas.  We use a third-party payment provider (PayPal) to process your payments.  We will not have access to your payment information as it will be provided directly to them.  We recommend that you review the privacy policies of these third parties. 

We may also disclose aggregated information about visitors to our Site and users of our service to our business advisors and affiliates to assist us to understand your needs, and provide a better service to you.  We will not otherwise disclose your information without your consent unless we are required by law to do so.  


As is common practice with most websites we use cookies on our website, which do not cause you any damage, they assist us to provide a better service to you.  

Third party sites 

On occasions, we may have links to other websites, however once you leave our Site any linked websites are not within our responsibility or control and you should review the privacy policy of that site.  


Any information that we retain is kept securely to avoid unauthorised use or disclosure.  When we no longer require your information, it will be safely destroyed.  We take reasonable security measures to protect your information however to the extent permitted by law we are not liable for unauthorised access (including third party interference) to this information.  

Use of an Security Sock Layer (SSL) has established a secure browser session between Mountain Life Hub, Property Managers and Guests. 

Accessing your information 

You are entitled to access your personal information that we hold and we will accommodate your request in so far as we are able to while still complying with our legal obligations.  It is also important that the information that we keep is accurate and up to date so please notify us of any changes.  

You can do this by contacting 

Privacy Concerns 

For further information, or to make a complaint about our treatment of your personal information please email we will endeavour to respond to you within 5 business days.  

Changes to this Statement 

We may make changes to this Privacy Statement from time to time, so we encourage you to revisit this page to ensure that you are up to date.  

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